UberEats don't deliver but ***** your money

I placed an order on Saturday 10 December 2022 and paid via Ozow. The restaurant then canceled the order as they were unable to fulfill the order. I sent a message on the help feature regarding the reversal/refund and was advised I was not charged. I responded that the payment has gone off my account as it was an instant eft to which the agent responded that the refund has been processed and will take 3 to 10 days to reflect. Today being the 10th day I send a new message advising I have not received the refund and am told it is more than 48 hours so there is no refund. I responded with a screenshot of the initial message and response from the agent and I am just given the same response, it is more than 48 hours. Pathetic service and ****************.