UberEats does not take responsibility AT ALL

I see that UberEats does not reply to their reviews on HelloPeter... maybe if they took the time to read and reply, they wouldn't be so careless and inefficient. Anyway, I'm sharing our experience: We order from UberEats 4-5 times a week for our office, not because their service is particularly great, but because our favourite places to order are not available on Mr Delivery. Today we were leaving the office at 7.30 a.m. so we ordered from Kauai Milpark, one of the few options that were opened - They are 3 Km away from us. Our order was placed at 06h40 and ETA was confirmed for 07h15 initially... then it started changing to 07h30, then 07h50, then 08h00. When it changed to 07h50 I knew I would need to cancel because we would not be here to receive the order... so I logged in the chat for help and waited for 15 MINUTES for an answer. A very inexperienced (or poorly trained) consultant called TURAB was nothing but deffensive and frustrating... after having waited for 15 minutes and without apologising for the absurd delay (which looks like they are buying the restaurant more time to deliver) he starts his message by saying "actually, our ETA is estimated with a combination of prepping food, delivery and blah blah blah" like I've never used UberEats before. This guy did not bother to read the problem properly - Turab does not value a client who supports UberEats on a VERY regular basis and he does not consult with his superior either to handle the situation better. I told him I need to cancel my order - He says he can't help me. So my crew left without food, and I had to stay behind to receive the order. I am extremely irritated and I told the guy that he needs to go back to training because he has an attitude about him that does not help the company thrive. UberEats must take responsibility for the ETAs promised to customers instead of blaming the restaurants or pretending that those times change... NO ONE would purchase from UberEats if they knew in advance that they'd have to wait for 1.5-2hrs for their food and that is exactly the reason why you are not transparent with your ETAs and make the customer financialy responsible for your inoperancy and lack of control over the food preparation and delivery process. An experience like this can make you lose a customer - You are this money-making machine that does not care and you employ people who do not look at the bigger picture. You can't expect a customer to be happy to wait for 15 mins (1/4 of the duration of your delivery time) for an answer on a live chat, only to be told that they can't assist you, unapologetically. And you can't wash your hands off the ETAs that YOU promise on YOUR app. STICK TO YOUR PROMISE, HIRE RESPONSIBLE RESTAURANTS AND TRAIN YOUR STAFF!!!!!!!!!!!!!