UBEREATS disregards the clients complains. And don’t prioritise they concerns

Ordered food with UBEREATS from Nando my order was the last order before the store closed the driver collected my order on the way to me to deliver he cancelled the order and commented on the Uber Platform that there was no one to collect but the driver didn’t call nor make effort to arrive at the gate and the order was cancelled by the driver. No refund was given back to me, no food was taken back to the store, no food was reimbursed to me by UBEREATS nor NANDO’s Blue hills, Midrand. Till date none of them have made an effort to reply to my complains and issues regarding the order of +/- R500