UberEats did not deliver my food to me

I DID NOT RECEIVED MY ORDER

On Monday, 01 July 2024 around 7pm I placed an order for a full chicken meal with 3 sharing sides at Nandos Braamfontein through UberEats (Order number 55E2A).

I paid an amount of R361 which was debited from my bank account.

I requested the order to be delivered at my place: 18 Mitchell Street, Berea, Johannesburg, 2198.

On Monday, 01 July 2024 at 8h24 pm I received a receipts from UberEats showing that my order was delivered by Christian to 26 Empire Rd, Parkktown, Johannesburg, 2193.

On Monday, 01 July 2024 at 8h37pm I called UberEats support *** for assistance. Then user anavee2 from UberEats support then verified my Uber account and said to me that she has escalated my issue to UberEats for assistance.

On Tuesday, 02 July 2024 I called UberEats support *** again to follow up on my issue that i have raised on Monday, 01 July 2024. Then user rali21 from UberEats support said to me that my issue has been escalated to UberEats for assistance.

On Thursday, 04 July 2024 I called UberEats support again *** to follow up on my issue that i have raised on Monday, 01 July 2024. Then user fvince from UberEats support said to me that my issue has been escalated to UberEats for assistance.

Later on Thursday, 04 July 2024 I received an email from UberEats support that read as follows:

" Hi Ndivhuho, Sorry to hear about your experience, but this order isn’t eligible for a refund as it was placed more than 48 hours ago.

Please let us know within 48 hours if you have any similar issues with a future order.

Thanks for understanding. "

Immediately I received the message from UberEats support on Thursday, 04 July 2024, I called UberEats support *** again and told them that I reported my issue on Monday, 01 July 2024 and the order was placed on Monday, 01 July 2024.

Then user sshafa from UberEats support said to me that my issue has been escalated to UberEats for assistance.

Below is the message that I have received from UberEats support on Saturday, 06 July 2024.

"Thanks for reaching out, Ndivhuho.

We’re sorry to hear about your experience.

However, as mentioned before, we can’t offer a refund for an order placed more than 48 hours ago.

Thanks for understanding. "