UberEats did not deliver, and took the money!

I am writing to express my disappointment and frustration with a recent delivery experience on the 04/07/2025. The driver couldn't find my location and requested the pin without delivering the food. Despite contacting Uber support and being told I could cancel and receive a full refund at 1:16 pm, the driver allegedly left the food in a "safe unknown place" after the time lapsed. Uber Eats then denied my refund request.

I never received the food, and the driver's actions were unprofessional. When I went outside to look for him, he ignored me and only asked for the pin. I tried calling him multiple times, but it went to voicemail. The driver should have returned the food to Pedro's if he couldn't find me.

I paid for a service I didn't receive. I believe Uber Eats' security measures failed to protect me from this experience.