UberEats denies any responsibility for the deliveries they make?!?!?!

Ordered food on the 10th of August that was delivered cold.

Followed the deliveries the driver had to so before coming to us and then complained to UberEats that the driver had too many deliveries/distance to drive on the one trip.

Response from UberEats is that they have no responsibility for the delivery of the food since all they do is facilitate contact to a restaurant and an independent delivery driver. Now I agree that they have no say over the food - but that they have no responsibility for or influence over the amount of deliveries the driver has to do in one trip is clearly a lie and it only confirms that Uber and UberEats have zero customer focus and no interest in their users feedback,

From UberEats:

Thank you for getting back to us, Thomas.

In line with our policy, please note that Uber Eats provides the app to connect you with a third party restaurant vendor and a local delivery partner to deliver your order. Please note, the restaurant prepares the food and an independent contractor delivers the food.

We know this isn't the outcome you were hoping for but unfortunately, we're unable to offer a refund or price adjustment, as mentioned earlier.

Thank you for your understanding. Sent by AB on Wednesday, August 12, 2020 at 10:46:21 AM