UberEats Delivery Driver *****s money + Wrong Order received

I ordered pizza on Friday, not only did the Uber eats driver ***** money, but I also received the wrong order. My Uber Eats account went into a -R7 which is ridiculous, I always have your delivery staff check the money when paying cash and I tip. I raised this on your App and it said that I will be refunded, four days later and I have not received a refund. I posted on your Facebook page and had to repeat the situation 8 times, finally after 8 hours you removed the R7 arrears and are saying that since the order was made on Friday I cannot receive a refund. This is what your *********** customer service agent told me now :

We’re sorry to hear about this experience. Unfortunately, we are unable to provide a refund for your order as it was placed more than 48 hours ago.

In the future, if you experience any issues with an order, please notify us within this time frame, and we would be happy to help.

We know this isn’t the answer you were hoping for, but thank you for taking the time to let us know.

Your driver stole money AND I received the wrong pizza and order, and this is how you respond?