UberEats ******** deduction off card!

I woke up on the morning of the 13th of June, 2024 with two deductions made off my account at the same time at 00h00 on the 12th. I was slleping and so was my daughter. I immediately requested more info from Ubereats and received an email that the issue was escalated. I sent another email a week ago but up to now, still nothing. I got *****ed over by R350. 00 in total. Dont use Ubereats. They dont solve anything!