UberEats ****

Worst experience ever!!! Please tell me!! Are your services basically saying if you are late “It’s freebie for the driver”?? What on earth is happening? Me and colleague ordered lunch today, driver arrived took a photo and left. When we got downstairs at the reception they like “he didn’t even sit long”, lol heeeee where is my food gone!! With the driver! That I already paid for and the response I get is no refund?! Is this how you operate? Never ever again will I use your services!!