Ubereats customer complaints department.

I ordered a KFC double colonel burger off the UberEats app today and a single colonel burger was delivered. Now normally i would just accept that mistakes happen and give the feed back on the order as normal under the rating. So i lay the "complaint" and they said they would get back to me. i then receive the email with the "how can we help" and i meals them the what had happened. I get a response basically saying i was wrong and i never ordered two burgers and the Double burger has two fillets. My Original complaint as follows "I ordered and paid for the Double Colonel burger and a single colonel burger was delivered. " the response is precious "We've checked your order and we can confirm that the item you are referring to does not contain two burgers. It's actually a single burger with two Original Recipe Fillets. We hope this clears any confusion you previously had. If you have any further questions, please do let us know." Im not sure but if you going to have a complaints department, you need to make sure they are not idiots and can read a simple sentence and deffinalty not try to make it the customers fault. I even took a picture of the burger as i new i was going to write the negative review on the app and lay a complaint, as paying R120 for a single colonel burger is blatant thievery.