UberEats Card payment ****

Uber Eats drivers and the support let me down today. I ordered a nice meal and the instruction for delivery was meet at boom gate. To my dismay as I was walking to meet the driver the app changed status to delivered, only to find that someone else was handed my food order when that person realized that order wasn't theirs after opening the food, they were assisted by security to find me. The food had been opened and handled by a stranger already and during a pandemic you'd think that my plea for a replacement would be valid, instead I received an auto reply from the App Support saying they can't help me. I'm so disappointed. The driver handed the food to a male when my avatar on the app is clearly a female. So i'm stuck with food that I cannot consume and money down the drain. Oh and still hungry. Maybe its easy for them not to assume any responsibility had it been a cash transaction, but now they've debited my account because for "their safety" they aren't handling cash, but my safety isn't a concern I must eat contaminated food