UberEats billing issue

I am extremely disappointed with the service I received from Uber Eats.

I was wrongly billed for an additional charge on my account. When I contacted support, an agent named Shub acknowledged that the charge was an error on Uber’s side and assured me that I would not be debited for it.

However, the charge remained on my account. As a result, I was unable to request a ride through Uber because the outstanding amount was still reflecting.

When I reached out again, I was assisted by another agent, Nikita, who seemed completely unaware of the previous discussion despite me explaining the situation clearly. Instead of resolving the issue, she repeatedly insisted that I needed to pay for the billing error. When I mentioned escalating the matter, her responses became repetitive and unhelpful, almost as if I was speaking to a bot, and she eventually stated she could not assist me any further.

This experience has been frustrating, time-consuming, and highly unprofessional.

I expect billing errors to be corrected promptly and for customer support agents to communicate effectively and consistently. This level of service is simply not acceptable.