UBEREATS- AWFUL SERVICE LEVELS

UberEats directs all customer calls to a call centre in India who are ill-equipped to resolve customers complaints in Cape Town, South Africa.

3 burgers from MacDonald's arrived 45 mins late, ice cold, saturated with Coke which had spilt out of the cups. MacDonald's is situated 10mins down the road. Their resolution is to take pics of the order, which should be uploaded to the app which is then reviewed by whoever manages the site. They dont commit to a refund, but will revert in the next 4 days with their decision.

This is no immediate resolution or quality control measures in place for instances like these. Its an EXTREMELY customer unfriendly system and service.