UberEats attempted failed delivery

It's happened on several occasions that I order food. The drivers arrives, maybe waits 8 minutes. And leaves with my order. The first order was R200 and something I let it slide, but a second time!!!! I'm not working this hard to feed people's stomachs and not my own. The driver didn't make a call like all other deliveries. And now I'm working night shift, no food no refund again. I'd highly recommend making orders cash on delivery. I feel that I'm being taken advantage of bcz I always put on card. Worse you can't even call this person. Why not leave the food at the delivery place, by security or it's a policy that our orders must be their bonus' this is not fair and I don't know why I still use them, I have Mr D which has never done this.