UberEats are *******.

I received food this evening from a restaurant from whom I’ve ordered NINE times prior to this one. The food I received was absolutely inedible. I complained to UberEats via their app, along with images, rightfully demanding a full refund and I’ve been ignored and told “We're sorry to hear that your order didn't meet your expectations.” We consumers pay an absolute premium for UberEats orders - as much as 30% more than restaurants’ dine-in prices. Not to mention the service and delivery charges on top of that. And in return, when you have a legitimate complaint, it gets ignored??? How is this OK? And how can you help me resolve the issue?