UberEats are *******

I was gifted a R500 UberEats voucher which I planned on using yesterday evening. I did not plan on spending the whole R500 at one store. So I decided to place two separate orders. One from steers and one from spar. Mind you the prices on UberEats are exorbitant but that’s the price you have to pay for convenience I guess. My first order from grocery shop came to R188, my second order came to R366. I knew I had to pay in an additional R55 for the order, which I had no problem with. Upon checking out, not only did UberEats deduct the balance of the gift voucher they also proceeded to deduced R400 off of my bank account. So now I was left with R0 on my voucher and R400 out of my bank account. I canceled the order and was only refunded what was debited on my bank card. I never received any refund on my voucher. I then spent the remainder of the evening trying to reach out to a nonexistent helpdesk. Uber no longer has a telephone line you can phone and speak to an actual person, so you get stuck with an automated bot who sends out the same prompts. 14 hours later I’m still waiting for a response. I knew that Ubers service had declined over the years but I was not expecting for it to have declined as much as this. I will never use uber again and I will endeavour that anyone who wants to purchase a food voucher rather utilises MrD or another platform. This is shocking.