UberEats are *******

I order food the 17/04/2024 .. I paid the driver cash and than few days later they deducted money from my Account for the same order.. so I paid twice for a single order I contacted Uber eats on Facebook the same day to assist they told me to lay a complaint on Uber eats help (app) and I did to my suprise there was no response and so I followed up today on Facebook then someone told me to send my details and told me that I'm too late they can only refund in 48hours of complain, but yet I did communicate on Facebook and the person told me to try somewhere else. I will never use this app again it's from the devil, how do you ***** money from people and think it's okay not to investigate and maybe refund that person wow. I'm disgusted. I really urge companies not to use them as a delivery service as they will give your company a bad name, rather get a delivery service that honest and does also deliver good customer service.