UberEats App - Ineffective design leads to bad user experience

Hi there

I placed an order last night and the delivery of my order went horribly wrong. I believe this is mainly due to the way the UberEats app was designed. Firstly, the driver arrives and SMS's his arrival...via the app - no push SMS message to outside of app, so I didn't receive it. Had no idea the poor man was outside and he eventually leaves. Then trying to find where I can call the driver is so hidden in the app, it took me a few minutes to figure out where to find this option. Finally I find the place to contact driver, and a recorded message now has to guide me to a next option that will confirm I want to speak with the driver...this makes no sense??? Driver unfortunately does not understand English very well, so I struggle to relay the issue to him. After much back and forth, he finally returns with my order, 20mins later, albeit now with cold pizza. But the crux of the matter was not being able to contact support at UberEats, finding a contact number in app...all so very hidden under options.

Please do try and configure your app to be more inline with they way the Mr. Delivery App works. Food deliveries are not the same as waiting for a cab driver. I can't keep the app open in order to track progress of a food delivery...makes no sense once again.