UberEats App *************

On Saturday 10 June 2023, I decided to install the UberEats app as I already have the normal Uber app, in order to make use of this new so called fantastic new thing in our country call "online ordering" which is supposed to be trustworthy and safe. Clearly I was wrong.... After selecting the shop and the food to be delivered, a message on the App said that I was quite far from the delivery address.... When I checked, the App selected an address that I used previously for a package to be collected and delivered. I immediately looked to see if I can change the delivery address to my home. After fixing that, another message from the App..."that is unfortunately outside our delivery area, should we proceed with the original address?' I immediately cancelled the order to prevent the food from going to wrong address. Not knowing that I would be penalized R101 from my bank account which they claim cannot be refunded (R89.00) as it's there policy. After many messages and threats that I will not leave this matter, I kept getting the following response from their SUPPORT team...." "Thank you for your response Edgar.

We understand this is not the outcome you were hoping for but unfortunately we are unable to refund you for the order in question.

Thank you for understanding."