UberEats and it’s Filthy delivery guys

I had the worst experience with UberEats, this was the 2nd time I have ordered from them after 2018. I placed an order on 23 January from PizzaHut, I had my card with me and not cash, I didn’t know that they don’t come with swiping machines, I mean all deliveries come with swiping machines nowadays, anyways, I had to sent my brother to go the garage to withdraw cash which was on the way for the delivery guy, the delivery guy refused to go with my brother to get the cash, soon after my brother left the delivery guy left as well, when my brother came, we had to go to PizzaHut to find this guy which was in Featherbrook, we found this guy with the pizza box on the seat of his bike, feasting on our food, after he has canceled the order. I asked him where’s our order we have the cash, he just pointed us to PizzaHut and continued to eat our order. When we got to PizzaHut they told us we must contact UberEats because they don’t deal with these issues. On the 24th January, I contacted UberEats, sent an email and there was no response until now, they told me that they can’t do anything about it because it happened long back, I took screenshots of the email I’ve sent a day after the incident, they still don’t take it and they keep telling me that I must adjust my account so that I can make payment for the food that their hungry delivery guy feasted on. They are not even embarrassed, they keep telling me that they hope I understand. I understand ****!!!!