UberEats And Driver *******!

I am beyond ****ed off with UberEats as they have ****** my money for an order that was not delivered. First of all, I placed an order and after checking out I realised my address needed to be updated. So I immediately advise UberEats Support as well as the UberEats Driver (Patrick Lukubu) that my address has changed, as well as giving my new address. I gave UberEats and the driver my new address BEFORE my order was processed. I even tried to cancel my order but UberEats has no cancel option. The driver didn't care to check my message to him until he was collecting my order. Then when I try and contact him, he didn't take my call yet he was chatting to me on your app. After I told him I gave instructions beforehand, the driver took it upon himself to ***** my order and then claim my order as completed. He is a *****! You guys have made no effort to fix any of your app's issues INSTEAD you so quick to ***** from your clients. I want my money back then will stop my dealings with UberEats as a whole, many others will too.