Ubereats

Today I ordered Wimpy from Ubereats at about 12pm. At 12h15 I received a notification that my food is ready and they are awaiting pickup. My delivery time decreased from 12h55 until now which is 14:30. I have contacted the driver with no luck as he keeps saying he is on his way and I still have not received anything. I am so disappointed with the service I am receiving today. I am unable to cancel the order because the money already went off from my account. I have paid for food which I clearly will not receive. I will never use Uber eats again as this is the worst service I have ever received. I would love to get a refund for the point being this is not my fault and Ubereats are very unprofessional.