UberEats ****?

I ordered food for my wife on UberEats to be delivered at her office and gave clear instruction to the driver to ask for her at reception by name, the driver acknowledged the instruction. upon arrival at her office and according to reception, he asked for me instead and there is no one in my name at that company so obviously they told him that they don't know anyone by that name. The driver then took a picture of the food and send it to me on the app and said he left the food at reception on the floor next to a bin. the receptionist then said that the driver came back shortly took the food and left.

this is the message i promptly received from UberEats support:

" Hi Kgomotso,

Sorry to hear about your experience, but this order is not eligible for a refund.

We looked into this and can confirm that the delivery partner followed our policy. They tried to contact you through your phone number ending in 6400 and also waited at your building premises for 17 mintues.

-Uber Support"

Okay cool i get it. Then i asked UberEats Support " what happens to the food i ordered now" ?

Do i go to the store to pick it up myself? do i pay for another delivery? What happens next?

Guess what, No RESPONSE!