Ubereats

I made an order on the 6th of January 2022 with Nandos and ubereats added a location which I have never ordered from and I have never added the location. Ubereats normally notifies me at around 17:00 to 18:00 encouraging me to place an order which I do when I arrive at my apartment. Yesterday wasn’t different to any other day I got home and placed my order but this time they got my location wrong which is the first time. Within 5 mins of making the order I tried to change the location because I was unaware of this new location and I got a notice stating that my location was too far so I proceeded to cancel the order but was charged for the entire order. I am unable to contact ubereats regarding the matter because the app just gives you instructions on how to either cancel an order or change address… but doesn’t assist you with refunds or complaints. Ubereats policy states that you as the customer must cancel your within 5 mins after making the order so that you can be refunded but I didn’t receive my refund.