UberEats

I will never use uber eats or normal uber again for that matter. I ordered from KFC. KFC called me to inform me that they can't make the burger I want and asked if they could give me a different burger. I told them that I would rather cancel the order as I specifically wanted a dunked burger. She said okay thank you and hung up. I noticed on the app that is hasn't been cancelled and immediately got in contact with someone on the chat informing them that I think they are processing a incorrect order for me and charging me for it. She said it would be sorted and just left the chat. Representative I spoke to was IA. Then I saw the food was out for delivery and I got on the chat again. This time i spoke to AB. The person just said that they would transfer my problem to the appropriate team. Nothing has happened. Worse customer service I have recieved in a long time. Order #7B462