UberEat ****

Placed an order for delivery today 30th March 2023 at 7 pm with my last money. I get a driver immediately and he wants me to confirm my address of which I did, he declined the deliver. The app has been looking for another driver for the past hour so I decided to cancel and reorder from someone who has a driver as me and the kids were getting hungry.

Okay, I've cancelled your order for a fee of R 285,90 to compensate the restaurant and the delivery person for their time. This amount will be charged to your card ending in 3779.

Above is what the app told me and then I ask to speak to a Consultant and they say they cat help me ast my matter was referred to ppl who don't unswer in real time and that I will have to wait 48hrs to get a response, and they end the chat after I ask to speak to a supervisor. Mosadiq4 was their user name

Why the hell am I being charged if you guys can't find a driver to deliver my food. This was my last money... What do I feed the kids now as we have load shedding

I DEMAND A FULL REFUND AND AN APOLOGY FOR THE POOR WAY I HAVE BEEN TREATED BY UBEREATS. THIS IS UNPROFESSIONAL AND EXTREMELY DAD SERVICE SIS...