UberCheats

On 11 November I placed an online order for R179.09 on the UberEats app. Less than 1 minute later an SMS from my bank confirmed the online withdrawal. After 30 minutes, after getting no response from the app regarding the progress of my order I cancelled it. I then placed the order again and received the order as expected. Shortly after receiving my order I got a message from UberEats that although I had received my order an amount of R161.90 was still outstanding. After numerous online complaints to UberEats I was told to contact my bank to sort this out. My bank told me they have no authority to reverse or modify online transactions. At no time after I cancelled my initial order did I receive a refund for my cancelled order. This means that there is a problem with their app. To date I have been charged R16.90 for the tip that was included in the original R179.09 deduction from my account, plus 5 X R3.00 for 5 unsuccessful attempt to charge me again. I have informed UberEats to this fact and have had no joy. It's not the amount of money but just the principle that they can persist in trying to bleed money out of my bank account willy nilly.