Uber Wallet Balance Disappeared – 3 Months No Help, No Support

My Uber account was restricted months ago without explanation. I could not request rides or order food. Uber claimed “inappropriate use” but refused to provide details.

I had R250 in my Uber Wallet, which I could not use. I contacted support multiple times through the app, but now the chats have disappeared completely. I also tried emailing Uber and was told the email inbox is not monitored.

It has now been 3 months, my Uber Cash is gone, and I have received no assistance or accountability.

I am requesting immediate help: either a full refund of my R250 or restoration of my Uber Wallet balance. Uber cannot restrict my account, remove my funds, and provide no support channels.