Uber took my money now they are ignoring me

Got charged on the 24th April for an order that was cancelled by them within 3minutes. Tried to contact them, was told I took time to accept payment, 1st if you take time to accept payment, bank will automatically kick you out after 60 seconds. They said i must contact my bank. I did, my bank send me proof of payment that i did share with them with Reference number and their banking details. Still keep on telling me *******. I called my bank, unfortunately they cannot reverse the payment as i did authorized it. Customer service is bad, Beside numerous contact sending them bank statement and proof of payment they decided to ignore me. Be careful, 1st it was small charges to my card. I remove my card started to use Ozow, Simple like give us time to investigate, Ohh no the decided to ignore me. You lost a customer. I will never trust you. They have programmed answers, they don't use common sense before they answer you, they don't investigate the matter. I will not suffer ka R271 and when i share this experience with some of my friends, they said they left Uber years ago because of taking people money and you can only go to help no contact line, the list you could have done was to credit my account if when you see people money you don't want it to go back. Thanks for nothing. I will never risk again especially with useless customer service