Uber Support – Unresolved Account Blocking Issue

I’m posting here out of frustration because Uber support has been completely unhelpful in resolving an issue with my boss’s account. The account has been blocked, and despite multiple back-and-forth chats with support, there has been no proper resolution.

The account has a few family members linked to it, mainly for ordering food when working overtime. However, instead of addressing the issue properly, Uber support keeps sending generic responses that don’t actually resolve anything. Worse, there’s no way to speak to a real person—everything is done through chat, and it’s clear that no one is actually reading the messages properly.

A direct call with a representative would make a huge difference, but so far, that hasn’t been an option