Uber is a ****

I ordered Debonairs pizza from Uber eats delivery guy asked for access code I gave him the access code my delivery didn’t get to me when I try getting help from uber eats they are telling me I won’t get a refund because uber guy tried calling me on my number and didn’t get hold of me where as I didn’t get any missed calls from the driver I simply sent him the code like he asked so now I paid for food for the delivery guy on the app it shows a photo of him with my food on the floor inside the complex so he couldn’t come to my unit like it’s stated on the app uber is a ****😡