Uber Eats - Worst experience

This has been the worst experience ever. Guys please be careful when ordering from this APP. They are quick to take your money, but when you have a complaint you wait for days.

I placed an order via the APP, 4 Pizzas would take an estimate 50minutes to arrive. Fine, we wait! As I am tracking the driver via the App and see him closing in on my house, I got up and walk to the gate.

I actually heard the driver pull up to my gate with his motorbike, but he immediately took off again before I could reach my driveway. I got to the gate and called him, he picked up and pretended to not be able to hear me. I called again and told him to turn around and please just bring my food, my kids are hungry and its late.

From there, he ignored all my calls and all my messages. He rather closed the call over the App stating it has been delivered.

The Uber Eats app is so unfriendly, you have no way of getting in contact with anyone. All they say you need to do is report the matter via the App and they will get back to you. But I have had no response till now, almost 24hours later.

So George, the driver, took off with my food. Had a good lovely meal on my expense and now his employer doesn't get back to me and there is nowhere a telephone number to reach out and get answers and get your money back.

I will never uses Uber Eats app ever again. My hard earned money is no charity for their drivers. And at the least I would expect an email or sms confirming they have received my query and are looking into the matter. Just leaving your clients out to dry with no communication at all. Shame on you!!!