Uber Eats values: Provide fast, reliable food delivery services- what a joke

I placed an order on 11 August 2024 for a burger and chips. The driver supposedly came to my complex and stood there for 10 minutes-one call was missed and no one tried to call again. He sends a picture to me saying he delivered the food yet I stay in a complex and we searched for the food we could not find it. I contacted Uber eats and told them I cannot find my food. If they can let me know where the food is-I got the same message three times, from a bot, not even a human being saying that the driver followed policy-where is the empathy and compassion. I requested three times that I only want the food-I don't even care for a refund. In future, please do not use Uber Eats-they really lie and **** us. And they have no value propositions for their clients.