Uber Eats - Useless Customer Service!

I've been a loyal Uber user, long before Uber Eats was introduced, I naturally migrated to the platform as a loyal customer. On the 24th of November 2024 my wife and I were celebrating our anniversary and decided to order out for lunch. We were unfortunately the victims of a *****ulent merchant on the Uber Eats app, the merchant went onto hack my Uber account and submitted 2 *****ulent transactions to the amount of roughly R5000. Fortunately I was able to log a dispute and report the *****ulent transactions with Uber and with my bank, I was able to retrieved my money and to my understanding the matter was resolved. To my surprise a few months later Uber placed one of the *****ulent amounts (R4250) against my account as an outstanding payment. It has been about 2-3 months of interacting with *********** consultants on their useless in app chat system that don't have a cooking clue what my issue is or how to resolve it. These same consultants continue to close my tickets without resolving them and casually ignore me for weeks on end until I eventually open another ticket! I asked for someone to contact me telephonically or via email, because I'm sick and tired of repeating myself! Uber Customer Care clearly doesn't give a damn about it's users, if it were possible I'd rate Uber's pathetic service a ZERO!!! You ought to be ashamed of yourselves. It isn't the consumers responsibility to vet the merchants you approve onto your platform. So much for secure online convenience.