Uber Eats Undelivered Order, ****mer Delivery Guys

I ordered a sava large pizza's from Roman's and my payment when off, as I was tracking delivery guy he "Mduduzi" scooter registration number "LP09FZGP" was not moving, kept rounding in circles until a stand still, my order kept increasing estimated delivery time from 18:05 until 19:59 keeps increasing, tried to call the driver doesn't pick up calls or messages, true caller id name is different from name on Uber profile. Spam reviews witness that driver is a ****mer, takes deliveries and doesn't deliver rightful people, what is wrong with Uber Eats security, how does one trust this company going forward when they can't even have trusted employees, I want my R186.90.