Uber Eats undelivered order and refusal to refund the wronged customer

On Friday 30th August 2024 I placed a pizza order (#DCDBB) through Uber Eats. The pizza was ordered at Roman's Pizza in Parkview, Pretoria. The delivery guy (Reynold) informed me that he had arrived at my house only to find that he was at the wrong place. I explained to him that 41 refers to my street address and not my house nr. I then informed him to come to my house and gave him my house nr, which is 20 and not 41. He promised that he will come and find house nr 20. That was the last conversation I had with the driver. To this day he has not arrived. My order was updated as delivered on the Uber Eats app and I happily tipped the driver only to have my son call me an hour later and say that the driver has still not arrived. When I checked the app I noticed that the order was indeed delivered at house 41 and not 20 as indicated on my order and through our telephonic conversation. I quickly reached out to Roman's Pizza who rightfully directed me to Uber Eats customer services. Uber Eats told me that there is nothing they can do as the driver followed the due process. I then proceeded to ask them what process was followed as a delivery pin is required before the delivery man can deliver the order - I wanted to understand what pin was given by house 41 and to this day I was never rep****. Instead Uber Eats insisted that they followed the right process and that no refund will be made to me. It pains me because I really work hard for my money, to have my money wasted on an unknown person and even worse an undeserving service provider and driver like Uber Eats and Reynold. The driver (Reynold) I have no words because I really want to to review his service but I have no means as my order is closed. I am disappointed with him as well because we had a conversation and he agreed to come to the right house nr. I am happy to share the response from Uber Eats and order pictures. For this reason I am deleting Uber Eats app and will never recommend it to my family and friends. Uber Eats has cleverly ensure that there is no email where you can contact them to lodge a complaint. The email they used to contact me is unreachable (***). I re**** on a number ***) which still referred me to customer services. To this day Uber Eats has not come back to me on their final decision on my case - pending their investigation. To say I am disappointed is an understatement.