UBER EATS – UNDELIVERED KFC ORDER AND OUTSTANDING REFUND

I am extremely disappointed with the way Uber Eats has handled my complaint regarding an order that was never delivered.

On 17 July, I placed an order through Uber Eats from KFC Brixton for a Streetwise Snack Pack Burger and All Star Box Buddy, with a total order value of R152.80.

The delivery rider never delivered my food, yet I was still charged for the order.

After reporting the matter to Uber Eats, I was informed that a refund adjustment had been processed. However, I received only R37.38. This means that a substantial portion of the money I paid for an order I never received is still outstanding.

I have contacted Uber Eats several times regarding this matter. Their support team repeatedly assured me that the remaining amount would be refunded, but despite those promises, I have still not received my money.

This is completely unacceptable. A customer should not have to repeatedly chase a company for a refund for goods that were never delivered. I paid Uber Eats for a service and food that I did not receive, and withholding the remaining refund despite repeated assurances raises serious concerns about how customer complaints and refunds are being handled.

There also appear to be increasing complaints from customers regarding undelivered orders, which makes this issue even more concerning.

I am requesting that Uber Eats immediately refund the full outstanding amount owed to me and provide confirmation that the refund has been processed.

I have given Uber Eats more than enough opportunity to resolve this directly. I am posting this complaint publicly because repeated attempts to obtain my refund through customer support have failed.

Uber Eats, please refund the money you owe me without any further delay.