UBER EATS ***** THEIR CUSTOMER'S MONEY!

I reserved a meal with Uber Eats ;ate afternoon on 9 May 2025. After about a 2 hour wait the driver arrived with a meal that was out of its container and slopping around in its plastic carry bag! He said the restaurant had given it to him like that. I refused to accept it and he said a replacement meal would be delivered. After another long wait I contacted the Manager at Spiceburg Restaurant Greenside who said the meal had been collected in a perfect state. He then phoned Uber Eats' Merchant line and filed a complaint. He asked me to call them too to confirm the complaint. That I did. I spoke with Lilly who confirmed Maneesh's lodged complaint and said my refund would reflect the same night or the following morning latest.!? I am still waiting! Over the last few weeks, Maneesh of Spiceburg and I have made repeated requests for resolution on the same number *** and have been **** to and misled at every turn with comments like, "the refund will reflect tomorrow', "the refund will reflect in 48 hours" 'the complaint has been lodged and client service are attending to it" The second latest was to ask me to write to *** to inform them of the problem - I did this and the email was returned to me marked undeliverable. I later found out that it is meant only for internal Uber employee's use!? My last yet ongoing attempt to get a refund (as a matter of principle) was to write to Uber's CEO *** and *** - I am shocked to say not even he knows anything about good service! Neither he nor his office have had the decency to even reply!? This leads me to believe that Uber are just fine with offer disgustingly bad customer service but more importantly they are also fine with "*****ing their customer's money!"