UBER EATS TERRIBLE SERVICE

Terrible terrible experience with Uber eats and it’s not my first time my very first time was with Uber when a requested a ride and the guy could not find the place he cancelled but the money was still deducted out of my account up until this day no response from Uber . Today I have another terrible experience with Uber eats where I have bought my whole family a meal which was buy one get one free , I had to make 2 separate purchases because they don’t take cash over r200 on my first order I have ordered 2 meals where I should of gotten 2 meals free in which I only received 1 meal and 1 free and my second purchase with on my mother in laws phone exactly the same thing happened and Uber DO NOT RESPOND no matter how hard you try to get hold of them , when I told the driver I can’t pay for food I haven’t received he said he can’t do anything I have to take it up with Uber and I am still fighting to get hold of them . This is terrible terrible service I basically paid for food I have not received!