Uber eats takes your money and don’t deliver the meals

expressing my ongoing frustration with the service provided by Uber Eats. Once again, I find myself in a situation where I have paid for a meal, yet it has not been delivered, despite the Uber Eats app indicating otherwise. This is not my first experience with such issues. Previous incidents have resulted in no meaningful feedback from Uber Eats, apart from emails stating that the order is not eligible for a refund accompanied by an apology. Such responses do little to address the problem and leave me feeling unheard as a paying customer. Ultimately, this amounts to consumers being charged for goods that are never received, which is unacceptable. I also wish to inquire why the PIN verification feature upon delivery has been removed. This was a valuable safeguard against situations like the one I am facing and its absence only exacerbates the issue. I kindly request that Uber Eats takes immediate action to resolve this matter and provides a clear explanation for the ongoing problems. Furthermore, I urge you to reconsider implementing measures, such as the PIN verification, to ensure reliable delivery and prevent further inconvenience to customers. I look forward to receiving a prompt and satisfactory resolution to this complaint