Uber eats subs

Uber gave me a trial sup which I am trying. This trial is not even a few weeks old and my account got subbed by R500 for a yr subscription. When asked why and that I needs to be refunded they said sorry that can't do that. Who the f*CK does that. I need the funds for my car at this moment. That is *****ing in my eyes. Are they willing to pay for my car which is currently waiting for parts today so I can work. **** no.