Uber Eats stole my money

There was an authorization hold placed on my account for an order that was paid. I have been struggling for a month to get any kind of response from Uber Eats. When I reported the issue I was told that the authorization hold will release within 10 days, however if it does not I need to contact my bank to release the hold. After the ten days I contacted my bank, they requested an authorization letter from the vendor (Uber eats) to allow them to release the hold. I have been requesting this through Uber eats online portal as they do not have a call centre number - my queries keep getting archived and im referred back to my initial querie - which is also archived.

I use Uber eats several times a month but you have ****** my money and make it impossible for me to reach you to get it back. . The amount in question is R421. 90, and the transaction occured in 28 February 2025.