Uber Eats stole my food

On Saturday, 27 August 2022 I ordered food Ocean Basket Waverley on your app. Your driver, Rashid Williams did not communicate or contact me once. I did not get a notification to say he was on the way, at no point was I even able to track him to see how far he was. He did not call or text NOT ONCE. At 17:30 my order was marked as "completed" by the driver. Since he never communicated with me at any point, I went downstairs at 17:34 to check on him and there was no one there.

I called the restaurant and they told me YOUR driver picked up the food at 17:30 but then how was it delivered at 17:30? I had my friends in the house calling Rashid Williams to which he kept cancelling the calls and eventually they just went to his voicemail. Now, if he actually was at the address to begin with, why was he cancelling calls? Three people in the house were trying to call the driver, the restaurant and your support center, only one of the three answered.

I have call logs and there are cameras in the building that show me going down to the gate to check on your driver. Has Rashid Williams been able to prove that he tried to contact me just once? There was never "Your driver is picking up your order" or "It's on the way" NOTHING. The app went from "Preparing your order" to "Order complete". How does that work??

R600 worth of food does not disappear into thin air. I need answers!!!!!!!!!!!!!!!