Uber eats stills food

We ordered food and we never received our food We contacted the restaurant they told us we collected the food when we contacted the driver he said it was delivered to someone else when I asked how does someone else collect our food with the delivery pin given to us on the app no one could answer me

We ordered food at 11:40 at 14:10 we have still not received food

We spoke to Wimpy at Bayside mall in Table view Cape Town and we received no help from their side