NF
Natasha F

1 reviews | Active since Oct 2015

12 Mar 2021, 12:31

UBER EATS *****S YOUR MONEY DO NOT USE THE APP

Boycott UBER EATS THEY ***** UR MONEY !! I am a frequent user of Uber EATS and use the App often. I placed a order on the 18 Feb for KFC and pd via my card on the app on the same day the funds were debited from my account. Then on the 9 March I see the same fee and place KFC debit my card with the exact same amount . I go check my statement and can see it's a duplicate debit. I then email Uber EATS to advise this and they say that its NOT THEIR PROBLEM BASICALLY!!! I SPEAK TO 4 DIFFERENT CUSTOMER CONSULTANTS VIA EMAIL AND MESS AND THEY INSIST THT ITS ONLY ONE DEBIT ON THEIR SIDE AND I MUST CHECK WITH MY BANK . I THEN CALL MY BANK WHO CONFIRM ITS A DOUBLE DEBIT FROM UBER SIDE AND GIVE ME THE STATEMENT AS PROOF. I ADVISE UBER EATS THIS AND EVEN SEND THEM THE STATEMENT!!! THEY COME BACK TO ME SAYING ITS NOT THEIR ERROR OR PROBLEM AND ARE CLOSING THE QUERY. I AM DISAPPOINTED AND TOTALLY DISGUSTED WITH UBER EATS REPLY AND BLANK REFUSAL TO REFUND ME MY MONEY . I feel this is totally unacceptable and DEMAND MY MONEY BACK. I AM ONLY ONE CLIENT IMAGINE THEM DOING THIS TO A FEW HUNDRED OR THOUSAND PPL , HOW MUCH ARE THEY NOT CONNING PPL OUT OF !!! I AWAIT AN ESCALATION OF MY URGENT COMPLAINT AND REIMBUR*****T OF MY MONEY

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