Uber eats *****ing people's money!

I placed an order 2 weeks ago, the driver had some issues with his vehicle so he canceled the order. I was charged. I was then told I will be refunded. I called the bank the next day and they told me a refund was not processed by uber eats, I spoke to uber via email, the app, and social media. All I got was the same generic robot response saying someone is assisting me when someone was in fact not. I kept trying to contact them and they kept giving me generic responses for 2 weeks, saying it will take a few days, or to check with my bank alternatively, clearly I'm not dealing with a human as I just telling them what the bank said and that nobody was assisting etc yet they'd send the exact same response. Today I tried once more and now I'm getting a new automated response telling me it's after 48hours so I cant be refunded, what bull****, it's as if they prolonged helping me so that they could get to this point and ***** my money, I went online and saw that this has been a bee pattern and happened to many customers. Absolutely ******** and the worst customer service I've ever experienced