Uber Eats South Africa is a ****

I requested for a new tablet replacement from Uber Eats South Africa on the 16th of November 2023 and they promised to deliver it within 48 hours. After 2 weeks they deducted R1200.00 from the restaurant sales and I sent emails requesting a clarity as to why are they taking money when I have not received the new tablet. They kept responding with one response that the matter is being escalated to the relevant team and they will get in touch. No one contacted me and I kept calling sending emails and I kept getting getting automated responses and there was no solution. On the 20th of December 2023 I noticed on our weekly sales that another R1200.00 has deducted for the replacement of tablet while I have not received it, I call their customer support and I spoke a lady who promised that I'll receive a new tablet. Indeed I received a an sms from a courier company notifying me that a parcel will be delivered on the 21st of December 2023. The parcel was delivered and I received a very old IPad not a tablet, broken and dislocated. I called Uber Eats support and they told me to send emails and a relevant team will contact which an everyday response. But in this case I'm struggling to accept orders and Uber Eats doesn't care on how I am generating sales from which they taking lot of money and even for something I didn't receive. Uber Eats is a **** there's no direct contact to solve a problem, thethey'in a business to take money from small black business making sure you will never grow. I feel very undermined by this experience and ****** day light.