UBER EATS SOUTH AFRICA

Yesterday I ordered a parcel from McDonald's Green Point with Uber Eats and I paid online, the driver went and dropped my parcel at an incorrect address. Tried speaking to the driver on the app many times telling her where I am and she just kept on saying "I'm here" called her 5 or 6 times and the phone goes straight to voicemail. Few minutes later I get a message that the parcel was delivered and she took a picture of where she left the parcel. Outside someone's gate that I don't even know. Contacted uber eats immediately and the support team tells me I am not eligible for a refund because the driver tried contacting me. The more I tell them I contacted the driver over 5 times they tell me the same thing. I am not eligible for a refund. Did not even investigate the matter