Uber Eats - Slamwich Randburg - PAID order and never received it.

I placed 2 seperate orders with Uber Eats a few minutes appart from each other. I am assuming that something went wrong on their app, because my one order showed it was completed but it never arrived. I reported it and successfully claimed a refund. 2nd ORDER was for food at Slamwich - Randburg. I realized that the driver was going in the wrong direction on the app's tracking page. The address provided was for Greymont in Randburg, but he was heading in Sandton's direction. I called him and asked him where he was heading. The address given was in Randburg. He started laughing, realizing there was an issue. I confirmed the address which was supp**** on the app when placing the order, he confirmed and said he would be there in a few minutes. The order was marked as delivered and completed a few moments after the call ended. We never got the food. We did speak to Slamwich and the driver told them I gave the wrong address which is blatent lie. They said they would look into it, but I never heard of them since then. The order shows the correct address. I think the Uber eats app was misbehaving and gave the wrong location details, and when the driver realized the mistake, it was too far to Greymont and decided to mark the order as completed and say the address is wrong.

We never got the food and the app didn't allow me to report this. It kept on saying there is an error, i should try later. When it finally allowed me to report this, the app said it was 2 days ago and it's too late. I can't even download the Invoice. This means I paid for food, never got it, and I am not allowed to get the proof of the purchase. I enjoyed the food from Slamwich, but I can't trust that I get my food this way. I can't pay R250 for items I don't receive. Obviously I had to order from another place to replace the lost food, so it's not affordable or wise to order this way. I would advise you to get a different delivery system, because I won't buy from you again until I am sure I will get what I paid for.

Since the incident Neither slamwich nor Uber eats has even tried to contact me. It's a AI BOT constantly looping the same replies with no result. Impossible to speak to a real person. Its not about the money, but the experience. I feel cheated and ****** from with not even an apology. Do better.