Uber Eats, shocking service with no regard for the customer

Ridiculous Service for Uber Eats, if a restaurant takes too long with your order, the driver cancels the trip because he knows he won't receive a tip. I recently placed an order for a BigMac Meal, needless to say I did not receive my BigMac burger. There is no way to contact the driver after he has left and delivered your food. In my case I live in a secure complex and could only check my food when I got back to my apartment. I tried using the app to call the driver but he just kept telling me to call him on his cell, which they do not provide! (Ludicrous in my opinion) so I rated the service (Which sucks!!!! and is NON existent!!!!) and logged a fault with my order on the app. Guess what, they refunded me R23 for my BigMac burger which I never received????? Seriously, a BigMac burger on it's own costs almost R70 and not to mention all I could eat that evening was a medium fries. I will NEVER, EVER make use of Uber Eats again and will stick to other delivery apps. In todays age one would expect to be able to speak to someone and to have peace of mind that you will be refunded your money CORRECTLY!!!! THINK ABOUT IT, they deduct the funds from your account IMMEDIATELY, but we have no way of knowing that we will receive he correct order or even a refund if applicable.